Frequently Asked Questions

Shipment &tracking on VVDIfactory.com

How many shipping methods on your Site? What is the Door Shipping fee? How to Track My Package Online? How long does it take to get my parcel? Can the shipping reach My Country? Can I change Shipping Method and Shipping Address After placed an Order? I can not track my parcel with the tracking Number, what to do?

About payment

What are the steps to pay on your website? What should I do after complete my payment? Are there any ways To Reduce My Bank Transfer Fee? Pay and get Cash Back

About Customs&Import Tax

What is Customs Clearance? Must I Pay The Import Duty? How Can I Reduce My Import Tax? Who Can Help If The Package Encounter Customs Clearance Issues?

How to get discount?

How many ways Can I get discounts? Reward Points Exchange

About My Account

How can I be a member on VVDIShop.com? What shall I do if I forget my account password?

Tips for shopping on VVDIShop.com

Tips to buy something from VVDIShop

Warranty&Return policy

Warranty & After Sale Service On VVDIShop.com VVDIshop.com Return Policy VVDIShop.com Refund Policy Return for Repair or Replacement

Combine Shipping for Different Orders

Can I Combine Shipping for Different Orders?
Submit a question

How to Track My Package Online?

As soon as we sent the package out, we will let you know the tracking number. The following shows you how to track it online:

Take DHL and Singapore post for example:

DHL:

1. Log on: www.dhl.com
2. You will see one window like this, and then type the tracking No. we provide you and then click " Track"

how-to-track-1.jpg


Singapore Post:

1. Go to Singapore post tracking website: www.singpost.com
2. Click " Track Item" on the left hand
how-to-track-2.jpg

3. Type the tracking No. we provide you and then click " Track".
how-to-track-3.jpg