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Home - Help - Frequently Asked Questions - About Customs&Import Tax
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Must I Pay The Import Duty?

Must I Pay The Import Duty?

Import duty is what your country customs will charge you when your package passes through your country customs. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.
We don't add the import duty in our product price or our shipping cost.

The amount of that is according to every country's customs. It is from low to high for different countries according to the country tariff policy.
And It also according to the goods value and express company. In some countries, goods value under some amount won’t be charged import duty.

Our shipping options include Regular Mail and Express Service. So the amount of customs will be different.
For package shipped by Singapore Post (please refer to our Shipment Policy), usually, we declare invoice value as 10usd and mark it as gift, your package will not be charged for a high import duty by the customs, but it depends on your country tariff policy.
For package shipped by Express Service, such as DHL, UPS, EMS, TNT. The amount of import duty will be charged differently because of the difference of your importing country’s tariff policy.

DHL Upgraded Policy About Declared Value: 
According to the regulation of DHL, the customs declared value should be not less than 80USD, otherwise DHL company will not delivery the package, or some documents will be provided to DHL, which will bring us much inconvenience, therefore, we have to declare the value up to 80USD. Please you get this note.

UPS and EMS: 
So far, UPS and EMS haven’t upgraded their customs clearance policy as DHL Company required.

Our Suggestion: 
We provide a regular mail (Singapore Post), if you don't need your package urgently, we recommend you choose Singapore Post, the delivery time of Singapore Post is usually 7-18 days, and it will charge less import value.