Frequently Asked Questions

Shipment &tracking on VVDIfactory.com

How many shipping methods on your Site? What is the Door Shipping fee? How to Track My Package Online? How long does it take to get my parcel? Can the shipping reach My Country? Can I change Shipping Method and Shipping Address After placed an Order? I can not track my parcel with the tracking Number, what to do?

About payment

What are the steps to pay on your website? What should I do after complete my payment? Are there any ways To Reduce My Bank Transfer Fee? Pay and get Cash Back

About Customs&Import Tax

What is Customs Clearance? Must I Pay The Import Duty? How Can I Reduce My Import Tax? Who Can Help If The Package Encounter Customs Clearance Issues?

How to get discount?

How many ways Can I get discounts? Reward Points Exchange

About My Account

How can I be a member on VVDIShop.com? What shall I do if I forget my account password?

Tips for shopping on VVDIShop.com

Tips to buy something from VVDIShop

Warranty&Return policy

Warranty & After Sale Service On VVDIShop.com VVDIshop.com Return Policy VVDIShop.com Refund Policy Return for Repair or Replacement

Combine Shipping for Different Orders

Can I Combine Shipping for Different Orders?
Submit a question

How many shipping methods on your Site?

VVDIshop.com can ship packages all over the world. We will choose the best shipping way for your according to your country policy.

Shipping ways:

Express: DHL, UPS, EMS, TNT, FedEx and so on

Regular airmail: China Post, Singapore Post, Yanwen post and so on

Delivery Options Delivery time Tracking Link
DHL-logo.gif 3-5 workring days www.dhl.com
EMS-logo.gif 7-10 workring days www.ems.com.cn
UPS(1).gif 3-5 workring days www.ups.com
TNT(1).gif 3-5 workring days www.tnt.com
FedEx(1).gif 3-5 workring days www.fedex.com
sgpost(1).gif 7-20 working days www.singpost.com.sg
hongkong-post(1).jpg 7-20 working days www.hongkongpost.com


Special express line no customs fees to most countries--YANWEN

Since some countries customs are very strict and high taxes. Our Yanwen shipping no customs fees.

YANWEN delivery time: 4-30 days according to your country
YANWEN tracking: https://track.yw56.com.cn/en/index

Delivery Process:

1. After you place an order, the status will be changed 

2. We will email you to confirm shipping information

3. Your parcel will be shipped within 2 working days ( if there is delay for some special circumstances, we will inform you  within 1-2 working days)

4. Shipping company will provide tracking # to us

5. We will send you tracking # 
 
Pls kindly note the destination of different area, the weight, the harsh weather condition and festival holiday adn so on all may influence the shipping time.
If you have any requirement for the shipping, pls kindly inform the customer service.