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RMA (return merchandise authorization) number for return your goods
Shipment &tracking on VVDIfactory.com
How many shipping methods on your Site?
What is the Door Shipping fee?
How to Track My Package Online?
How long does it take to get my parcel?
Can the shipping reach My Country?
Can I change Shipping Method and Shipping Address After placed an Order?
I can not track my parcel with the tracking Number, what to do?
About payment
What are the steps to pay on your website?
What should I do after complete my payment?
Are there any ways To Reduce My Bank Transfer Fee?
Pay and get Cash Back
About Customs&Import Tax
What is Customs Clearance?
Must I Pay The Import Duty?
How Can I Reduce My Import Tax?
Who Can Help If The Package Encounter Customs Clearance Issues?
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About My Account
Tips for shopping on VVDIShop.com
Warranty&Return policy
Warranty & After Sale Service On VVDIShop.com
VVDIfactory.com Return Policy
VVDIShop.com Refund Policy
Return for Repair or Replacement
Combine Shipping for Different Orders
RMA (return merchandise authorization) number for return your goods
How Do I Return a Part or Core?
We have a 30-day return policy. All parts and cores should be returned within 30 days after delivery with a valid RMA number. We do not accept any returning after 30 days, no exceptions. To obtain an RMA number, you need to submit a support ticket within 30 days after ordering your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number.
Please Notice: Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, credit will not be issued or significantly delayed.
How Should I Ship Back My Return?
Check that all of the parts you wish to return are included in your RMA e-mail.
We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
Please make sure to clearly write the correct RMA number on the outside of the shipping box.
Please do not write on the "boxes" your parts come in as your product will not be considered "resalable".
All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.
When will I get my RMA number?
Most RMA numbers are issued within 2-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us at sales@vvdifactory.com as there may be an issue with your return.
We have a 30-day return policy. All parts and cores should be returned within 30 days after delivery with a valid RMA number. We do not accept any returning after 30 days, no exceptions. To obtain an RMA number, you need to submit a support ticket within 30 days after ordering your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number.
Please Notice: Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, credit will not be issued or significantly delayed.
How Should I Ship Back My Return?
Check that all of the parts you wish to return are included in your RMA e-mail.
We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
Please make sure to clearly write the correct RMA number on the outside of the shipping box.
Please do not write on the "boxes" your parts come in as your product will not be considered "resalable".
All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.
When will I get my RMA number?
Most RMA numbers are issued within 2-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us at sales@vvdifactory.com as there may be an issue with your return.
